Viewing entries tagged with 'mobile'
Customer Service - the Great, the Bad, and the Ugly
We recently read Peter Shankman’s raving experience report about Morton’s Steak Houses where essentially the management of the restaurant chain went out of their way to provide a loyal, valuable (and influential on the web) customer with a surprise meal after he jokingly tweeted that he is hungry and would really enjoy a porterhouse steak on the airport. Morton’s made this happen and excited a customer who created a buzz on the web in terms of tweets and re-tweets, an intensely discussed blog post, numerous mentions in other blogs (including this one here).
Social Shopping - A Retail Future
A while ago I blogged about threats and solutions in the retail industry that have their origin in rise of social media; with this post I would like to continue on this topic, focusing on possible solutions for retail companies.